January 30, 2019

Setting up your Email Accounts

We often have clients contact us asking for assistance when setting up their email accounts. The purpose of this post is for any Creative Buzz customer that has email accounts on our platform to be able to review what settings they need when setting up their email accounts. It is also a good place to check if your having trouble with your email.

The below settings are entered into your email software (Outlook, Mac Mail, Thunderbird etc) when setting up or checking an existing email account. They are ONLY for email accounts that are located on the Creative Buzz platform, and not on a third-party platform. i.e. Office365.

POP3 Setup

Server Type:
POP3
Incoming Mail Server:
mail.yourdomain.co.nz
Outgoing Mail server:
mail.yourdomain.co.nz
Username:
mailboxname@yourdomain.co.nz
Password:
The one set via your control panel
Primary Incoming Port:
110 (No encryption (SSL))
Secondary Incoming Port:
995 (with encryption (SSL))
Primary Outgoing Port:
587 (STARTTLS/TLS encryption)
Secondary Outgoing Port:
465 (SSL encryption)
Note: You need to use SMTP authentication to send emails via our servers.

IMAP Setup

Server Type:
IMAP
Incoming Mail Server:
mail.yourdomain.co.nz
Outgoing Mail server:
mail.yourdomain.co.nz
Username:
mailboxname@yourdomain.co.nz
Password:
The one set via your control panel
Primary Incoming Port:
143 (No encryption (SSL))
Secondary Incoming Port:
993 (with encryption (SSL))
Primary Outgoing Port:
587 (STARTTLS/TLS encryption)
Secondary Outgoing Port:
465 (SSL encryption)
Note: You need to use SMTP authentication to send emails via our servers.
Tip: If you're having trouble with setting up your email account and email software doesn't accept the settings, try logging into your webmail. More often than not, the issue is not with the settings, but the password being used. Your webmail address is webmail.yourdomain.co.nz.

Other Info:

Mac mail programs and some others may ask for a type of password for SSL or TLS, please use "Password" or "Normal Password" which is usually the default.

Mail for iOS (iPhone and iPad devices) have "Optional" fields for User Name and Password in the outgoing server settings. These must contain your email address and password.

Mail for Yosemite forces the use of SSL on non-SSL incoming ports. You may need to disable the 'Use SSL' option under the advanced settings, disable the 'Automatically detect and maintain settings' option and enable the 'Allow insecure connections' option.

You may also get a security warning which you will need to accept to use this system.

Getting SSL Warnings with your Email software?

This can happen if you're using the encrypted Port options. One option is to change the Port numbers to the un-encrypted versions, another option is to contact Creative Buzz, and we can help directly.
Aaron @ Creative Buzz

About the author

Aaron has extensive knowledge in website design and development with over 12 years of industry experience. Aaron is our go-to guy for all things web. When he's not buried deep in code or designing, he can be found gaming on the PlayStation or working on his growing Bonsai collection.

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